FAQ

When do you ship?

99% of orders placed before 2pm on Weekdays and 9am on Saturday will get sent out the same day. If it's not sent out that day, we will aim to send it out next working day.

Please note this does not apply to any bank holidays.

Who do you ship with?

We ship everything with Royal Mail

When will my package arrive?

We use Royal Mail for all of our shipping. With every order, you are provided a tracking number with your email. You can use the tracking number and head to the royal mail website to check your progress.

I might not be in when my package will arrive

Please go to Royal Mails website and use the tracking number provided. There you can edit details such as the time you want it delivered or any other instructions

My Package hasn't arrived

Please wait until the end of the next working day if your package says it has arrived but hasn't. If it still hasn't arrived, please use the contact form at the bottom of the page and we will get it sorted for you.

When do I pay for Pre-orders?

Pre-orders are paid for instantly. This is due to market prices in Japan and other products we may get in stock. By paying the pre-order price, you are committing to getting that product.

How can I pay?

You can pay on our website via your any bank card or via Paypal & Shop

Can I get faster shipping?

Yes. At checkout, there are 2 options for shipping. Either standard, that uses Royal Mail 48, or Express, that uses Royal Mail 24

Is there free shipping?

Orders over £50 can get free Standard shipping. Orders over £200 get free Express shipping

Didn't find the answer to your question? Contact Us!